Terms of service

Terms of Sale & Service

These terms and conditions govern consumer purchases of goods and services over the Internet under the standard terms below. A "consumer purchase" refers to the sale of goods/services to a consumer who is not primarily acting as part of a commercial business activity, and where the seller operates in a business capacity selling goods/services over the Internet.

Sales to consumers are regulated by the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven) and the Right of Cancellation Act (Angrerettsloven).

The Agreement

The agreement between the buyer and the seller consists of the information provided by the seller regarding the purchase in the online store ordering solution (including, among other things, information about the nature of the goods/services, quantity, quality, other properties, price, and delivery conditions), any direct correspondence between the parties (such as e-mail), and these Terms of Sale.

In the event of any conflict between the information provided by the seller in the online store ordering solution, direct correspondence between the parties, and the terms of sale, direct correspondence between the parties and the information provided in the ordering solution will take precedence, provided it does not conflict with mandatory binding legislation.

The Parties

Seller:

  • Company Name: Skogseide holding AS
  • Address: Fløyen terrasse 37, 4407 Flekkefjord, Norway
  • E-mail: info@marinechiptuning.com
  • Phone: +47 41007173
  • Organization Number: 826578912

Buyer: The person who places the order in the online store.

Prices

Prices quoted in the online store include Value Added Tax (VAT/MVA) unless the buyer chooses to display prices without VAT or is registered as a user from outside Norway. Information regarding the total costs the buyer must pay, including all taxes (VAT, customs duties, and similar) and delivery costs (shipping, postage, invoice fees, packaging, etc.), as well as a breakdown of the individual elements of the total price, is provided in the ordering solution before the order is placed. (Deliveries of goods abroad, to Svalbard, or to Jan Mayen are sold without the addition of Norwegian VAT).

Conclusion of the Agreement

The agreement is binding on both parties once the buyer's order has been received by the seller. However, a party is not bound by the agreement if there has been a typographical or clerical error in the offer from the seller in the online store ordering solution or in the buyer's order, and the other party realized or should have realized that such an error existed.

Unclaimed goods returned to us will be charged a fee of NOK 500 to cover expenses for shipping and administration.

Order Confirmation

You will receive an order confirmation via email immediately after the purchase has been completed. It is recommended that the buyer checks that the order confirmation corresponds with the order regarding quantity, product type, price, etc. If there is a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.

Payment

The seller may claim payment for the item from the time the order is completed. If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card upon ordering. When paying with a credit card, the Norwegian Act on Credit Purchases will apply.

Delivery

Delivery of the goods from the seller to the buyer takes place in the manner, at the location, and at the time specified in the online store ordering solution. If the delivery time is not specified in the ordering solution or in the email accompanying the order confirmation, the seller must deliver the goods to the buyer within a reasonable time and no later than 30 days after the order from the customer, unless otherwise agreed or specified. If the seller is to ensure that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in a suitable manner and on standard terms for such transport. The destination is at the buyer's address unless otherwise specifically agreed between the parties.

Transfer of Risk

The risk for the goods passes to the buyer when the goods have been taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take possession of an item placed at his or her disposal under the agreement, the buyer nevertheless bears the risk of loss or damage resulting from the characteristics of the item itself.

Complaints & Deadlines for Delays and Defects

If there is a defect in the goods/service, the buyer must, within a reasonable time after discovering it, notify the seller that he or she will invoke the defect. A "reasonable time" is set at a deadline of 2 months from the time the fault was discovered until it is reported. From that time, complaints may be rejected or curtailed.

Complaints must be made no later than two years after the buyer took over the goods. If the item or parts of it are intended to last significantly longer, the complaint deadline is five years. In the event of a delay, claims must be addressed to the seller within a reasonable time after the delivery time has arrived and the item has not been delivered. If the item was paid for with a credit card, the buyer may also choose to make a complaint and send claims directly to the credit card company. The notice to the seller or credit card provider should be in writing (email or letter).

Buyer's Rights in Case of Delay

If the seller does not deliver the goods or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's part, the buyer may, in accordance with Chapter 5 of the Consumer Purchases Act, withhold the purchase price, demand fulfillment, terminate the agreement, and claim compensation from the seller:

  • Fulfillment: If the seller does not deliver on time, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment. The buyer cannot demand fulfillment if there is an insurmountable obstacle or if fulfillment would cause such great inconvenience or cost to the seller that it is significantly disproportionate to the buyer's interest.
  • Termination (Heving): The buyer may terminate the agreement if the delay is substantial or if the seller fails to deliver within the additional deadline set by the buyer.
  • Compensation: The buyer may claim compensation for direct financial loss suffered as a result of the delay pursuant to Section 24 of the Consumer Purchases Act.

Buyer's Rights in Case of Defect

If the item has a defect and this is not due to the buyer or circumstances on the buyer's part, the buyer may, under Chapter 6 of the Consumer Purchases Act, withhold the purchase price, choose between rectification and redelivery, claim a price reduction, demand termination, and claim compensation:

  • Rectification or Redelivery: The buyer can demand that the seller repair the defect or redeliver an equivalent item, provided it is not impossible or disproportionately expensive for the seller. Rectification or redelivery must be carried out within a reasonable time, free of charge to the buyer. The seller cannot make more than two attempts at rectification or redelivery for the same defect, unless special reasons justify further attempts.
  • Price Reduction: If the defect is not repaired or redelivered, the buyer may demand a proportionate price reduction.
  • Termination: Instead of a price reduction, the buyer may terminate the agreement, except when the defect is insignificant.
  • Compensation: The buyer may also claim compensation for financial loss suffered as a result of the defect pursuant to Section 33 of the Consumer Purchases Act.

Seller's Rights in Case of Buyer Default

If the buyer does not pay or fulfill other obligations under the agreement, and this is not due to the seller, the seller may, pursuant to Chapter 9 of the Consumer Purchases Act, withhold the goods, demand fulfillment, terminate the agreement, and claim compensation:

  • Fulfillment: The seller may maintain the purchase and demand payment.
  • Termination: In the event of material non-payment, the seller may terminate the agreement.
  • Late Payment Interest & Collection Fees: If the buyer does not pay, the seller may claim statutory interest on overdue payment under the Act on Interest on Overdue Payments. Unpaid claims will be sent to debt collection, and the buyer may be held liable for collection fees.
  • Unclaimed Goods Fee: If the buyer fails to collect paid or unpaid goods, the seller may charge the buyer a fee of NOK 500 + round-trip shipping to cover actual expenses.

Warranty

Warranties given by the seller or manufacturer grant the buyer rights in addition to mandatory statutory consumer rights. A warranty implies no restrictions on the buyer's statutory rights regarding delays or defects.

Right of Withdrawal (Angrerett)

Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase in accordance with the Right of Cancellation Act (Angrerettsloven).

  • The buyer must notify the seller within 14 days from the start of the cancellation period.
  • The withdrawal period begins:
    • For individual goods: from the day after the item(s) are received.
    • For multiple deliveries: from the day after the last shipment is received.
  • Notice of withdrawal should be submitted in writing via email or letter to info@marinechiptuning.com.

Dispute Resolution

The parties shall attempt to resolve any dispute amicably. The buyer may contact the Norwegian Consumer Council (Forbrukerrådet) for mediation. If an amicable settlement is not reached, the parties may submit the dispute to the Consumer Disputes Committee (Forbrukertvistutvalget). Decisions of the Committee become legally binding four weeks after service.

Consumers residing in another EU/EEA country may also file a complaint via the European Commission's Online Dispute Resolution platform at: http://ec.europa.eu/odr.

Personal Data & Privacy

The data controller for collected personal data is the seller. In accordance with the Personal Data Act, the seller collects and stores only the personal data necessary to fulfill the agreement. Personal data will only be disclosed to third parties when strictly necessary to complete the transaction or where required by statutory law.

How We Use Personal Data

Privacy is important to us, and we want you to feel secure visiting our website.

  • We collect and store customer information (name, address, email, phone) solely for order processing, delivery, and customer support.
  • Marketing communications are only sent with the customer's prior, explicit consent (such as voluntary newsletter opt-in).
  • Customers may contact us at any time by phone or email to request access to, correction of, or deletion of their personal data.

Cookies

We use first-party cookies to enable essential functions in the online store (such as remembering items in your shopping cart). Google Analytics and Shopify are used to analyze website traffic and user behavior. Sensitive information such as national identity numbers or credit card numbers is never tracked.